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How Pilgrim Place is making quality a first priority

Updated: May 31, 2023

Pilgrim Place is committed to providing the highest quality of care for its residents. We strive to provide a supportive and safe environment for those living here. To ensure the highest quality of care, we have implemented several measures. These include providing staff with ongoing training and education, maintaining a high staff-to-resident ratio, utilizing modern technology, and conducting frequent quality assurance reviews.


The poster above was a Quality exercise that asked employees what quality means to them. The words were taken and made into word clouds per department.

Starts with Compassionate Employees


Compassion is at the core of our caregiving philosophy. We believe in treating each resident with kindness, empathy, and respect. Our staff members take the time to listen to residents' needs, concerns, and preferences, ensuring that their care is personalized and tailored to their individual requirements.


The experience of our staff is another strength of Pilgrim Place. We carefully select professionals who have the necessary expertise and skills to provide high-quality care. They undergo continuous training and development to stay updated with the latest advancements in senior care and best practices.


We value the well-being of our residents and prioritize their physical, emotional, and social needs. Our staff members assist with daily activities, medication management, and medical appointments, ensuring that residents receive the support they need to maintain their health and independence.


Beyond physical care, we recognize the importance of promoting residents' overall well-being. Our staff members engage residents in meaningful activities, social interactions, and intellectual stimulation. We organize a variety of programs, events, and outings that cater to different interests and preferences, fostering a sense of community and belonging.


Tips to focus on quality in the workplace:


  1. Establish clear quality standards and goals - Outline what quality means to your organization and set achievable goals that everyone can work towards.

  2. Invest in training and resources - Invest in training and resources that can help your team members improve their skills and thus strive for better quality in their work.

  3. Measure performance - Set up a system to track performance and measure quality. This will help you identify areas for improvement and track progress over time.

  4. Continue our culture of feedback - Encourage open and honest feedback from employees and residents as this will help us understand where we are excelling and where we can improve.

  5. Reward excellence - Recognize and reward employees who strive for quality in their work. This will help foster a culture of excellence and quality.

  6. Invest in technology - Leverage technology to automate processes and reduce errors. This will help produce higher quality work.


At Pilgrim Place, we are dedicated to creating an environment where residents feel cared for, supported, and respected. Our compassionate and experienced staff members strive to make a positive difference in the lives of our residents, ensuring that they receive the personalized care they deserve.

For more information about Pilgrim Place contact 909.399.5500 or visit www.pilgrimplace.org



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